GlassConcierge.com | FAQs
custom bong, custom waterpipe, sandblasting, etching, waterpipe, water pipe, glass bong repair, glass concierge, scratchedglasswork, scratchedglassworks, atarivideo, all glass, allglass
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[cs_content][cs_section parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 45px 0px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h2″ looks_like=”h3″ accent=”false” class=”cs-ta-center”]Frequently Asked Questions[/x_custom_headline][x_line style=”border-top-width: 1px;”][/cs_column][/cs_row][/cs_section][cs_section parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ style=”margin: 0px;padding: 45px 0px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][cs_text]Custom Engraving, Etching, and Frosting[/cs_text][x_accordion][x_accordion_item title=”How long does it take to custom engrave/etch my glass?” open=”true”]Turn around time can vary depending on the intricacy of the requested custom work. We generally estimate about 3 weeks from the time we receive your glass piece but a more accurate time estimate is given with the price estimate we provide once we calculate the scope of the requested custom work.[/x_accordion_item][x_accordion_item title=”How much does it cost to have my glass custom engraved?” open=”false”]Pricing is purely determined by the intricacy of the work requested and the amount of work requested. Determining factors include the shape of the piece, the size of the piece, and the shape of the area the requested work is being done on said piece.[/x_accordion_item][x_accordion_item title=”Is glass the only medium that can be engraved?” open=”false”]Although glass is not the only medium that can be engraved, that is where the hefty majority of our experience lies and the most intricate work can be done. Intricate work can also be done on Quartz. More simple, single layer engraving is available for most types of metals/alloys, ceramics, porcelain. [/x_accordion_item][x_accordion_item title=”Are you able to sandblast my Quartz banger?” open=”false”]Yes, we offer sandblasting to prolong the life of your used Quartz banger. We used the finest size granule in the industry for the highest quality and longest lasting finish allowing for the most prolonged life of your thought-to-be-dead Quartz banger or similarly utilized Quartz platform.[/x_accordion_item][x_accordion_item title=”How do you recommend I ship my glass to you to get customized?” open=”false”]When shipping your piece, package with bubble wrap, foam peanuts, newspaper etc.; anything that cushions the glass well without scratching or damaging it at all. Ensure the glass is packed so snug, it cannot move at all inside of the box. We recommend double boxing. That is packaging your glass in a box, then placing that box within another along with a layer of peanuts in between the two layers of boxes.
Whatever you package your glass in, again, please ensure it is packaged tight and there is no room for the piece to move at all during shipping. We discourage the use of pelican cases for shipping. If using one, please ensure the piece is packed tightly. If we feel it unfit to ship the piece back in the case, you will be charged more for shipping.
If shipping more than one piece together in the same box (not recommended) please package each piece individually first and make sure they cannot touch during shipping.
There is a general $20 – $60 estimated standard shipping and handling fee in the USA for return delivery. Depending on the size of the piece(s) and location it is being shipped to, the price can increase.
Your quote will include the shipping.
Please include your payment (if paying by money order) within an envelope inside the box.
[/x_accordion_item][/x_accordion][cs_text]Glass Repair[/cs_text][x_accordion][x_accordion_item title=”How long does it take to repair my glass?” open=”true”]Turn around time can vary depending on the intricacy of the requested custom work. We generally estimate about 3 weeks from the time we receive your glass piece but a more accurate time estimate is given with the price estimate we provide once we calculate the scope of the requested repair work.[/x_accordion_item][x_accordion_item title=”How much does it cost to have my glass repaired?” open=”false”]Pricing is purely determined by the intricacy and size of the repair requested. Determining factors include the type of break that occurred, the shape and size of the piece, if any custom changes are specified, and if custom colored glass is required, amongst several other factors that are determined on a case by case basis. Simple joint and straight tube base plate repairs generally start off around $60.[/x_accordion_item][x_accordion_item title=”Is glass the only medium that can be engraved?” open=”false”]Although glass is not the only medium that can be engraved, that is where the hefty majority of our experience lies and the most intricate work can be done. Intricate work can also be done on Quartz. More simple, single layer engraving is available for most types of metals/alloys, ceramics, porcelain. [/x_accordion_item][x_accordion_item title=”Are you able to sandblast my Quartz banger?” open=”false”]Yes, we offer sandblasting to prolong the life of your used Quartz banger. We used the finest size granule in the industry for the highest quality and longest lasting finish allowing for the most prolonged life of your thought-to-be-dead Quartz banger or similarly utilized Quartz platform.[/x_accordion_item][x_accordion_item title=”How do you recommend I ship my glass to you to get customized?” open=”false”]When shipping your piece, package with bubble wrap, foam peanuts, newspaper etc.; anything that cushions the glass well without scratching or damaging it at all. Ensure the glass is packed so snug, it cannot move at all inside of the box. We recommend double boxing. That is packaging your glass in a box, then placing that box within another along with a layer of peanuts in between the two layers of boxes.
Whatever you package your glass in, again, please ensure it is packaged tight and there is no room for the piece to move at all during shipping. We discourage the use of pelican cases for shipping. If using one, please ensure the piece is packed tightly. If we feel it unfit to ship the piece back in the case, you will be charged more for shipping.
If shipping more than one piece together in the same box (not recommended) please package each piece individually first and make sure they cannot touch during shipping.
There is a general $20 – $60 estimated standard shipping and handling fee in the USA for return delivery. Depending on the size of the piece(s) and location it is being shipped to, the price can increase.
Your quote will include the shipping.
Please include your payment (if paying by money order) within an envelope inside the box.
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