We are all human. Mistakes happen. Accidents are inevitable and the last time we checked, glass is not indestructible. Glass Concierge is here to try to help reverse any mishaps and accidents that may have happened to your prized glass piece.
To get this process started, please fill out the initial inquiry form on our Home page and a Concierge Specialist will get in touch with you very soon.
Soon after the initial inquiry form is filled out, a Glass Concierge Specialist will contact you to help and clarify the scope and extent of the repair requested.
At Glass Concierge, we understand each item submitted for repair is a meaningful piece of art backed by a personal story needing to be preserved. We have the utmost respect for glass art of all forms and strive our hardest to preserve the originality of each art piece we work to bring back to life.
Our Specialist will then provide you with an estimate for the work requested. After your approval, we collect a deposit from you along with a signed liability & agreement waiver. We finally provide you with instructions on sending your piece(s) in to us for repair and you’re all set!
The total price and length of time for therepair process can vary greatly based off of the amount and complexity of repair/replacement work requested.
A more specific time estimate is provided with your pricing quote but we provide a general estimate of 3 weeks to complete most repair jobs from the time we receive the piece to the time we are sending the piece back to you. Please review our Frequently Asked Questions for answers to commonly asked questions.
You can browse through some of our past works and see examples of our repair abilities along with our glass etching and carving capabilities by visiting our Portfolio page.